Administration/Customer Services

...office related
office - secretarial - admin - legal

 


Elizabeth Gezer

tel: Home: 01207 592702

My name is Elizabeth and I have been served notice of redundancy, with a finishing date of 10th September. (this date may be flexible).

Responsible to the Logistics Manager

Responsible for the management of a portfolio of high profile key accounts.

Position Involves the processing and managing of sales orders within lead times.

Liaise with the Production Planner in order to meet customer deadlines.

Answering any queries that may arise from product quality to transport issues.

Direct contact with trading, demand and supply teams at all levels.

Monitoring and managing customer promotional activities.

Delivering accurate and timely information.

Responsible for organising the distribution through our hauliers to customers for U.K. and Export orders.

Ensure that customer service is delivered in line with targets and that these are measured and reported as requested.

Customer Service levels measured by ISL: Internal service level report and CSR: customer service rating which is 98%.

I was part of a team for 'Risk Assessment in the Workplace'.

COMPUTER PACKAGES USED
SAP Version 4 (Systems, Application and Products in Data Processing) Ami-Pro, Word for Windows, Lotus 123, Excel, Lotus Notes, E-Mail.

I am an active team player and also work well alone. I have the ability to work on my own initiative in a fast moving environment. I am a good communicator at all levels. I am conscientious with high work standards. I am self- motivated, flexible and enjoy learning new skills.

In my previous roles as a Receptionist I have booked all company travel, UK and Overseas. I am PC literate. I sorted and distributed post. Processed letters from audio, typed memo's and reports. Worked on reception/switchboard using London PABX 64.
I have also helped in the Accounts section, receiving all invoices and registering and inputting information onto computerised system.

I am a non-smoker. I am a good time keeper with an excellent attendance record.

Should you require any further information please do not hesitate to contact me on;work tel: 01207 589213 between 08.00 and 15.00.



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